Cutoff date for Seasonal Store orders: 10 December

Shipping & Returns - Frequently Asked Questions

RETURNS & EXCHANGES
We want every one of our customers to love their purchase! If there is any problem with your order, please get in touch with us as soon as possible and we will do our best to put things right. 

RETURNS (defective or incorrect items)
We have a 30-day return policy for defective or incorrect items. You must contact us within 30 calendar days of purchase in order to be eligible for a refund or exchange for defective or incorrect items. In case of a shipping delay, we will extend the return policy to 5 business days after the delivery of the order (based on carrier tracking information).

See our Shipping and Returns Policy for more information.

EXCHANGES (exchange for a different size)
We recommend checking the detailed size guides we provide carefully and getting in touch with us in case of any sizing queries before placing an order. We will exchange your item for a different size if you contact us within 5 business days of receiving the item. We will be unable to consider any request that exceeds the 5-day exchange period.

See our Shipping and Returns Policy for more information.

RETURNS (unwanted items)
As a small business that custom-makes products once an order is placed, we cannot offer refunds or exchanges for unwanted items.

Items that are not eligible for exchange
-Gift cards
-Sale items
-Downloadable software products
-Items with additional customization (e.g., customized name items, custom engraving, etc.)

See our Shipping and Returns Policy for more information.

SHIPPING

How much does shipping cost?
US and international shipping rates are calculated at checkout.
United States: We offer free shipping for US orders over 100 USD, except for certain items (indicated in product descriptions) and any items from the Australian & Indonesian Collections.
Australia: For shipping rates for items in our Australian Collection, please click here.
Indonesia: For shipping rates for items in our Indonesian Collection, please click here.
United Kingdom: Please visit our UK site: www.dancespiration.co.uk

How long will my order take to arrive?
When you place an order, it is custom-made especially for you. This means not only that our products are only produced in small batches and are unique, but also that they may take a little longer to get to you.

Our products usually take between 3 and 7 business days to create. Then they are shipped out to you. Please calculate up to 15 business days from the time of placing your order for your items arrive (USA). International orders may take longer (a month or more).

Please contact us if you have any questions.

Will my order arrive in one parcel?
Not necessarily. To ensure that you receive the items you ordered as quickly as possible, your order may be split up into separate parcels. You will NOT be charged extra shipping if your order is split up into separate parcels.

My items arrived from different locations. Is this normal?
Yes it is! At Dancespiration Designs, we’ve partnered with companies in several different locations in order to bring you the best quality, custom-made products and allow fans from all over the world to access our products. Sometimes this means that you may receive your items from separate locations. There's nothing to worry about!

Do I have to pay import duty or taxes on my order?
Most of our products ship from the US unless stated otherwise. However, if our US supplier is out of stock, your order may be fulfilled from a different supplier (but rest assured, we will not compromise on quality!). If an item is being shipped from outside the US, duties may apply.

If you have any questions, please contact us.

The customer is responsible for any import duties or taxes that may apply.


Where can I find out more about shipping and returns?
See our Shipping and Returns Policy for more information.