Shipping & Returns Information - Printed in Australia Collection
How much does shipping cost?
Shipping within Australia for items from the Printed in Australia Collection is charged at a flat rate of 6.50 USD (sent via Australia Post with tracked shipping). International shipping is calculated at checkout (starts at 12 USD). International orders are sent with DHL Global Mail.
How long will my order take to arrive?
Our items are custom-made especially for you. This means not only that our products are unique, but also that they may take a little longer to get to you. Please calculate 8-15 business days from the time you place your order for your Printed in Australia items be delivered to most metro areas in Australia. Please calculate 8-20 business days for non-metro areas in Australia. International orders may take longer.
Do you offer faster shipping options?
Because we currently custom-make all our orders, we simply don’t have the possibility of offering same-day or overnight shipping options. If you’ve run out of time and are looking for a gift that will be delivered fast, why not take a look at our gift cards.
Will my order arrive in one parcel?
Not necessarily. To ensure that you receive the items you ordered as quickly as possible, your order may be split up into separate parcels. You will NOT be charged extra shipping if your order is split up into separate parcels.
Can I order other items from your website (not part of the Australian Collection)?
Yes of course! Most of our items ship to Australia. However, please bear in mind that shipping costs may be higher and shipping times significantly longer. Please note that the customer is responsible for any duties or taxes that may apply.
RETURNS & EXCHANGES
We want every one of our customers to love their purchase! If there is any problem with your order, please get in touch with us as soon as possible and we will do our best to put things right.
RETURNS (defective or incorrect items)
We have a 30-day return policy for defective or incorrect items. You must contact us within 30 calendar days of purchase in order to be eligible for a refund or exchange for defective or incorrect items. In case of a shipping delay, we will extend the return policy to 5 business days after the delivery of the order (based on carrier tracking information).
EXCHANGES (exchange for a different size)
We recommend checking the detailed size guides we provide carefully and getting in touch with us in case of any sizing queries before placing an order. We will exchange your item for a different size if you contact us within 5 business days of receiving the item. We will be unable to consider any request that exceeds the 5-day exchange period.
RETURNS (unwanted items/change of mind)
As a small business that custom-makes products once an order is placed, we CANNOT OFFER REFUNDS OR EXCHANGES for unwanted items or change of mind.
Items that are not eligible for exchange
-Downloadable software products
-Items with additional customization (e.g., customized name items, custom engraving, etc.)